At Data Jewels, we strive to maintain complete transparency regarding refunds and returns. Please read this policy carefully before placing your order.

1. Scope of This Policy

This Refund and Returns Policy applies to all purchases made directly from Data Jewels, including:

  • Digital products and downloadable data/files

  • Lab-grown diamonds

  • Jewellery and related physical products

2. Digital Products and Downloads

Due to the nature of digital products:

  • All digital products, data files, design files, and online content are non-returnable and non-refundable.

  • Once a download link, access credentials, or files are delivered, the order is considered final.

  • Refunds will not be provided for:

    • Change of mind

    • Incompatibility with software or systems

    • Lack of technical knowledge to use the files

If a technical issue occurs from our side that prevents you from accessing your files, we will provide support or re-delivery of the files.

3. Lab-Grown Diamonds and Jewellery

3.1 Custom and Made-to-Order Items

Most of our diamonds and jewellery are prepared specifically for each customer.

The following items are not eligible for return or refund:

  • Customised jewellery

  • Made-to-order designs

  • Engraved items

  • Special size, design, or setting requests

  • Diamonds sourced specifically after customer confirmation

3.2 Order Cancellation

Orders may be cancelled only before:

  • sourcing of diamonds,

  • manufacturing,

  • setting,

  • certification arrangements, or

  • production work has started.

Once processing has begun, the order cannot be cancelled or refunded.

4. Returns for Damaged or Incorrect Products

Returns are accepted only in the following cases:

  • The product is damaged during transit, or

  • An incorrect item is delivered, or

  • A verified item is missing from the shipment.

You must inform us within 48 hours of delivery by email and provide:

  • Order number

  • Clear unboxing video

  • Clear photographs of the product and packaging

All requests are reviewed and verified before approval.

5. Return Conditions (If Approved)

If your return request is approved:

  • The item must be unused and in original condition

  • All original packaging, certificates, and invoices must be included

  • The product must be returned using a traceable and insured courier service

Return shipping charges are borne by the customer unless the error is confirmed to be from our side.

6. Refund Method and Processing Time

Approved refunds will be issued to the original payment method only.

Refund timeline:

  • Within 7 to 10 business days after the returned product is received and inspected

  • Actual credit time depends on your bank or payment gateway

7. Situations Where Refunds and Returns Are Not Allowed

Refunds or returns will not be accepted for:

  • Digital products after access or delivery

  • Custom or made-to-order jewellery and diamonds

  • Engraved or personalised products

  • Orders delayed due to courier, customs, or force-majeure events

  • Minor variations in colour, finish, weight, or appearance caused by photography, lighting, or manufacturing tolerances

  • Incorrect delivery details provided by the customer

8. Shipping, Customs and Duties

All customs duties, import taxes, and clearance charges are the responsibility of the customer and are non-refundable.

9. Payment Disputes and Chargebacks

We request customers to contact Data Jewels before raising any chargeback or payment dispute.

Unjustified disputes or repeated chargebacks may result in permanent suspension of the customer account.

10. Contact Information

For all refund and return related requests, please contact